Important Information regarding your repair appointment & Coronavirus (Covid-19)

The safety and well-being of our customers and colleagues is always our number one priority.

Responding to the latest advice from the UK Government, we are making some practical changes to our repair services in order to protect the well-being of our customers and our colleagues.

For our Covid-19 FAQ’s, please visit the Covid-19 FAQ’s page.

Latest Service Update

Update 22/06/2020

Following UK governments relaxation of travel and work restrictions, our Technicians returned back to work from 22nd May. When on site they follow a contact-free safe repair process, to ensure all customers and staff remain safe at all times during the repair. Feedback about this from both Technicians and customers has been extremely positive.

We have conducted a full risk assessment to ensure we take appropriate measures to ensure repairs take place safely. You can view the content of the risk assessment document here.

Our customer service staff are now working back in the office on a split shift basis, half in the office and half at home rotated weekly. We endeavour to maintain our usual high level of service whichever member of the team you contact and regardless of their location.

If you need to change your repair booking date we always recommend you do so using the online link in the booking email/text. If you prefer to speak to one of our customer service team, call volumes tend to be higher at the start of the week therefore wait times might be a bit longer on Monday/Tuesday.

We appreciate your patience and understanding as we continue to work through these changing times.

Chris Wood
Managing Director

If you have an appointment

If you are showing symptoms (and live alone):

Please re-book your appointment to a date that is at least 7 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are self-isolating or someone in your household is showing symptoms:

Please re-book your appointment to a date that is at least 14 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are doing none of the above and you want your repair to go ahead as planned, but are concerned about having contact with our Technician:

Our Technician will contact you via telephone when he arrives on site to make arrangements for you to provide access to the vehicle without coming into contact. He will ask you to confirm you are happy for him to start work on your vehicle and once complete that you are happy with the repair. This will be done by text message when on site.

The nature of the repairs our Technicians conduct and the hazardous materials they come into contact with means that they already wear protective gloves and change these regularly during the day, so they will not touch any part of your vehicle including the keys without this protection.

Our DWV Technician will attempt to call you the day before your repair appointment, you will also receive a text message the day prior which includes the Technician name and number. It is essential that you let him know if your situation has changed and you are showing symptoms or self-isolating.

Thank you for your ongoing support as we work through these challenges. 

What our customers say...

The technician did a cracking job on my car! Would definitely recommend them to friends and family.

Mr De Freitas

Rene and his team were fantastic, the communication was clear, friendly and concise; came to me without hassle and their knowledge and expertise filled me with confidence in the job they’d do. Thankfully the results matched expectations and exceeded work I’d had done previously from another company. All in all a top notch experience and definitely would use again in the future should the need arise.

Mr Barber

Great Service. The technician assigned to rectify a dent and scratch arrived on time, fully explained to me the process for the repair and my options. The resulting repair was excellent and could not be distinguished from the surrounding paintwork. This is the second time that he has worked on my car and on both occasions the result has been perfect.

Mr Wingate

The technician repaired a couple of small kerb scratches on two wheels. A very proficient job and good colour match (difficult to find the repair!!). Very pleasant guy. Worked quickly and happy to explain what he was doing at each stage. Recommend the company for future needs , if any!!

Mr Grant

Both of the technicians who attended my vehicle were extremely helpful, very polite, professional and did an excellent job. Which certainly makes a change these days. They can come again.

Sue S