DWV Smart Repair Solutions

A message from Managing Director Chris Wood – DWV appoints new Franchise Manager

I am happy to announce that Steve Bramley has been appointed as the new Franchise Manager at DWV. Steve joins us with a wealth of skills, bringing over 23 years of experience with both corporate and retail franchises, the most recent being a nationwide SMART repair franchise operation.

In his role, Steve replaces Richard Wileman, who is moving on from DWV to pursue other ventures. I would like to thank Richard for all of his hard work and wish him well in his future endeavours.

Steve’s experience speaks for itself. He holds a Qualified Franchise Professional qualification, and has built up a strong background of credentials and positions in franchising, including his roles as Northern Regional Forum Chair and Board Director of the British Franchising Association.

He has experience in all aspects of franchising including recruitment, training, audit and compliance, call centre management, business development and growth. I am highly confident that Steve’s previous experience will certainly play a huge part in the development of our franchise team.

As a seasoned franchisor, Steve is passionate about networks and the head office coming together to develop and flourish, benefitting everyone in the process. With DWV’s support, he wants to be able to make a difference and achieve results.

Working together

Steve’s ethos has always been about strong partnerships. Our franchisees have always been considered partners in business and this is mirrored in Steve’s approach to building relationships with the DWV network. Their gain in sales is also our gain, and Steve is keen to support franchisees with plenty of opportunities and encourage their willingness to take actions to increase sales. His aim is to work with our franchisees and bring in some quick wins for them, while also focusing on their long-term goals, improving revenue levels and market share.

Steve’s experience brings tried and tested skills that are proven to benefit franchisees, and he is keen to help the DWV network grow and develop. His desire to expand the network comes from his experience in the SMART repair industry, where he knew there was a vast potential for growth.

Together we will work on business plans and budgets for the next three years, and review these on a regular basis, amending them as necessary depending on the state of the industry and UK economy. As we work smarter, we will review business processes to see how we can increase both sales and bottom line profit.

With DWV’s relocation to Leeds, Steve sees plenty of opportunities to improve processes and the overall franchisee offering. He has made it clear that the relocation will help unlock potential to help improve processes and the overall franchisee offering.

Together we can work smarter, share our best practices with one another, and become more efficient. A can-do positive attitude from members of the team is incredibly important, and both Steve and I share the belief that these qualities are the key ingredients to DWV’s success.

All of us at DWV welcome Steve to the team and wish him all the best, as we look forward to a prosperous future!

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