Dent Wizard Ventures Limited (DWV) is part of the AmTrust family of companies. Continued investment in people, operational processes and the latest technology has established a fully dedicated and comprehensive Mobile Vehicle SMART Repair service to the insurance sector, motor dealer groups, vehicle auctions, leasing and contract hire companies, corporate and private individuals.
DWV’s industry leading online booking system has the ability to receive, load and optimize repair dates and travel times based on tech location and repair discipline, book and communicate repair dates via our online booking portal, to thousands of customers within 24 hours. Customers can then fully manage their booking requirements online and can change the repair date and repair location online within minutes.
DWV call centre staff attend to incoming and outgoing repair enquiries and all customer queries. Friendly staff are always on-hand to answer or direct customer queries in an effective manner. Fulfilling its customer’s requests and expectations is embedded into the culture of the business.
Our industry leading automated booking system allows customers to fully manage their booking online. The system connects with a DWV technician’s diary, allocating claims and appointments throughout our network. This is one of many areas where the improvement of our internal systems has impacted significantly on the efficiency of DWV’s service to the end-user.
DWV is pleased to make its very own 1,800 sq ft. demonstration area available to its clients – a regularly used facility offering education in mobile SMART repair services.
Training and education on DWV’s mobile SMART repair service give our clients an improved and insightful understanding of specialist techniques and best practices used during a mobile repair.
Knowledge sharing between DWV and its clients is vital in developing strong relationships, providing valuable education and demonstrating its well-established expertise.
Mobile SMART Repairs (Small to Medium Area Repair Technique) was developed with the customer in mind, providing them with a fast and convenient mobile service for the repair of a number of vehicle body damages.
The Mobile SMART Repair approach has revolutionised paintless dent removal, body paint repairs and alloy wheel refurbishments throughout the automotive industry.
By resolving the need to send vehicles to a body shop for repair, the SMART approach allows DWV technicians to travel directly to the customer and complete repairs onsite. DWV have invested heavily in a specialist fleet of fully-equipped repair vehicles, operating across all areas of SMART repair and offer full UK national coverage.
DWV’s clients benefit from access to a cost-effective replacement to the traditional body shop proposition, saving time and adding convenience without sacrificing quality.
The technician came to do a couple of paint repair jobs on my Audi. He was great – advised me well in advance of his arrival time and kept me up to date with a minor delay. Did a fantastic job. Very pleasant doing business with him and DWV. Will use them again.
I was amazed at the quality of the scratch repair – it is literally invisible and as it was out of the showroom. The technician was able to pull up outside my house and carry out the repair within about 40 minutes.
Great prompt and efficient service. Much appreciated and very convenient! Would recommend to others!
Came on time and kept informed. Did excellent job despite the British weather deciding to throw it down with rain half-way through.
Appointment booked for 10 days time but received a call from DWV engineer asking if it could be brought forward to Monday. He arrived within his estimated time. Great chap, repairs absolutely brilliant. Company very pleasant to deal with. Would certainly recommend.
Very impressive Service, and Peter liaise with me, appeared on time, was very helpful and obviously knew what he was doing,
He carried out the repairs to the paintwork, and presented me with my 3 month old car, looking as though it was brand new again.
Excellent Service, congratulations, and I will be only too pleased to highly recommend it.
The finish of the car panel was exceptional and a perfect match. I can honestly I have never seen or had such an invisible patch repair. I have been unable to find a hint of visible overspray behind the door gap. The guy doing the repair was pleasant and extremely competent. All in all, I am totally happy with a job. Very well done.
The technician came out to repair 4 x alloy wheels. He was polite, professional and did an EXCELLENT job. I am really particular about my car and he did a really good job they are like new now. Thank you.
The technician came to sort out a few scratches on my car. Courtesy phone call prior to arrival to confirm a date and time at my convenience. Great service, explained what he was doing and how long it would take. He finished the work in a timely manner to a fantastic standard. All whilst being polite and professional, I am very impressed. Thank you!
I don’t often leave reviews but this one deserves one. Very professional service, booked in quickly and the engineer was very friendly and professional on the day. Would definitely use them again.