Dent Wizard Ventures Limited (DWV) is part of the AmTrust family of companies. Continued investment in people, operational processes and the latest technology has established a fully dedicated and comprehensive Mobile Vehicle SMART Repair service to the insurance sector, motor dealer groups, vehicle auctions, leasing and contract hire companies, corporate and private individuals.
DWV’s industry leading online booking system has the ability to receive, load and optimize repair dates and travel times based on tech location and repair discipline, book and communicate repair dates via our online booking portal, to thousands of customers within 24 hours. Customers can then fully manage their booking requirements online and can change the repair date and repair location online within minutes.
DWV call centre staff attend to incoming and outgoing repair enquiries and all customer queries. Friendly staff are always on-hand to answer or direct customer queries in an effective manner. Fulfilling its customer’s requests and expectations is embedded into the culture of the business.
Our industry leading automated booking system allows customers to fully manage their booking online. The system connects with a DWV technician’s diary, allocating claims and appointments throughout our network. This is one of many areas where the improvement of our internal systems has impacted significantly on the efficiency of DWV’s service to the end-user.
DWV is pleased to make its very own 1,800 sq ft. demonstration area available to its clients – a regularly used facility offering education in mobile SMART repair services.
Training and education on DWV’s mobile SMART repair service give our clients an improved and insightful understanding of specialist techniques and best practices used during a mobile repair.
Knowledge sharing between DWV and its clients is vital in developing strong relationships, providing valuable education and demonstrating its well-established expertise.
Mobile SMART Repairs (Small to Medium Area Repair Technique) was developed with the customer in mind, providing them with a fast and convenient mobile service for the repair of a number of vehicle body damages.
The Mobile SMART Repair approach has revolutionised paintless dent removal, body paint repairs and alloy wheel refurbishments throughout the automotive industry.
By resolving the need to send vehicles to a body shop for repair, the SMART approach allows DWV technicians to travel directly to the customer and complete repairs onsite. DWV have invested heavily in a specialist fleet of fully-equipped repair vehicles, operating across all areas of SMART repair and offer full UK national coverage.
DWV’s clients benefit from access to a cost-effective replacement to the traditional body shop proposition, saving time and adding convenience without sacrificing quality.
I had a call the day before the repair date to tell me about the arrival time. Arrived on time and repairer was very friendly. The repair was carried out and was a very good job. The colour match was difficult but was very well done. No problems at all.
The technician was polite and explained everything clearly. He did a very good job.
Superb! The quality of work is excellent, but above this is the helpful and friendly nature of the technician that came out. He was courteous, explained all that he was doing and walked me around the car afterwards to inspect his handy work.
The technician was amazing I couldn’t fault him. The repair is extremely high quality and wouldn’t hesitate to use them again.
I have a brand new car which has 3 different dents & scratches on it by other people hitting it, I have insurance through Auto Protect. The guys, David & Stephen, from DWV did a brilliant job on the scratches & dents. Brand new car again, would recommend them. Great work, thanks guys.