Covid-19 FAQ’s

Welcome to our Covid-19 FAQ page, where we have put together some of the commonly asked questions to give you as much information as possible. We hope we have covered everything, however if we haven’t and you still have some unanswered questions, feel free to email us at customerservice@dwv.co.uk, or give us a call on 01133 011800.

For our general FAQ’s, please visit the FAQ’s page.

How will you ensure social distancing when your Technician arrives to complete the repair?

Safeguarding our customers and colleagues is our priority and our Technicians will follow a strict process to ensure social distancing rules are adhered to. They will call you when they arrive on site to arrange the completion of the repair without having to come into contact with you.

Our Technicians wear personal protective equipment when on site and will not touch the interior of your vehicle or your keys without wearing gloves.

Prior to the lockdown, our Technicians were already conducting repairs while adhering to our strict social distancing requirements, so we know this process works.

If you have any questions please don’t hesitate to contact our customer service team on 01133 011800.

I live in a remote location, as there is little chance of contact with anyone else can I book my repair?

We are able to book in repairs in line with the situation in your area and allow our Technicians to conduct repairs while adhering to social distancing requirements, with a fully contactless process.

Safeguarding our customers and colleagues is our priority.

What if I need to change my repair address as I’m not staying at home due to COVID19?

You can do this by contacting us directly via email or phone: customerservice@dwv.co.uk or 01133 011800. Please put your vehicle registration number in the subject line if you email.

You can also manage your booking via the online customer portal. You can access this via the repair confirmation email we send you when your repair is rebooked.

Why would you need my mobile number if you already have my email address?

We send important repair updates by text message. Technicians also call customers the day before the repair to confirm the booking details and answer any questions they might have.

To ensure the safety of customers and staff, when Technicians return to work they will be following a strict social distancing process. This will require them to call you when they are on site to arrange the completion of the repair without putting customers of themselves at risk.

What our customers say...

Superb! The quality of work is excellent, but above this is the helpful and friendly nature of the technician that came out. He was courteous, explained all that he was doing and walked me around the car afterwards to inspect his handy work.

Mr Hine

I have a brand new car which has 3 different dents & scratches on it by other people hitting it, I have insurance through Auto Protect. The guys, David & Stephen, from DWV did a brilliant job on the scratches & dents. Brand new car again, would recommend them. Great work, thanks guys.

Mrs Lavery

The technician was polite and explained everything clearly. He did a very good job.

Ian D

Rene and Ed have both gone over and above to execute an extremely high level of customer interaction, ensuring the customer experience is a pleasure. The craftsmanship of the technique used resulted in a repair that honestly makes all of the wheels look brand new again. One of the wheels carried significant damage so I was absolutely taken back by the end result…..to say I am happy is an understatement.

Ms Spencer

I was amazed at the quality of the scratch repair – it is literally invisible and as it was out of the showroom. The technician was able to pull up outside my house and carry out the repair within about 40 minutes.

Mr C