Covid-19 FAQ’s

Welcome to our Covid-19 FAQ page, where we have put together some of the commonly asked questions to give you as much information as possible. We hope we have covered everything, however if we haven’t and you still have some unanswered questions, feel free to email us at customerservice@dwv.co.uk, or give us a call on 01133 011800.

For our general FAQ’s, please visit the FAQ’s page.

How will you ensure social distancing when your Technician arrives to complete the repair?

Safeguarding our customers and colleagues is our priority and our Technicians will follow a strict process to ensure social distancing rules are adhered to. They will call you when they arrive on site to arrange the completion of the repair without having to come into contact with you.

Our Technicians wear personal protective equipment when on site and will not touch the interior of your vehicle or your keys without wearing gloves.

Prior to the lockdown, our Technicians were already conducting repairs while adhering to our strict social distancing requirements, so we know this process works.

If you have any questions please don’t hesitate to contact our customer service team on 01133 011800.

I live in a remote location, as there is little chance of contact with anyone else can I book my repair?

We are able to book in repairs in line with the situation in your area and allow our Technicians to conduct repairs while adhering to social distancing requirements, with a fully contactless process.

Safeguarding our customers and colleagues is our priority.

What if I need to change my repair address as I’m not staying at home due to COVID19?

You can do this by contacting us directly via email or phone: customerservice@dwv.co.uk or 01133 011800. Please put your vehicle registration number in the subject line if you email.

You can also manage your booking via the online customer portal. You can access this via the repair confirmation email we send you when your repair is rebooked.

Why would you need my mobile number if you already have my email address?

We send important repair updates by text message. Technicians also call customers the day before the repair to confirm the booking details and answer any questions they might have.

To ensure the safety of customers and staff, when Technicians return to work they will be following a strict social distancing process. This will require them to call you when they are on site to arrange the completion of the repair without putting customers of themselves at risk.

What our customers say...

I don’t often leave reviews but this one deserves one. Very professional service, booked in quickly and the engineer was very friendly and professional on the day. Would definitely use them again.

Mrs Madlani

Both of the technicians who attended my vehicle were extremely helpful, very polite, professional and did an excellent job. Which certainly makes a change these days. They can come again.

Sue S

The technician came to sort out a few scratches on my car. Courtesy phone call prior to arrival to confirm a date and time at my convenience. Great service, explained what he was doing and how long it would take. He finished the work in a timely manner to a fantastic standard. All whilst being polite and professional, I am very impressed. Thank you!

Miss Attwood

Rene and Ed have both gone over and above to execute an extremely high level of customer interaction, ensuring the customer experience is a pleasure. The craftsmanship of the technique used resulted in a repair that honestly makes all of the wheels look brand new again. One of the wheels carried significant damage so I was absolutely taken back by the end result…..to say I am happy is an understatement.

Ms Spencer

Excellent job. Alloy wheel looks as good as new. Very professional and polite technicians. Had to change my address details for appointment and it was no trouble at all via app and customer service. Would recommend.

Mrs Green