Welcome to our Covid-19 FAQ page, where we have put together some of the commonly asked questions to give you as much information as possible. We hope we have covered everything, however if we haven’t and you still have some unanswered questions, feel free to email us at customerservice@dwv.co.uk, or give us a call on 01133 011800.
For our general FAQ’s, please visit the FAQ’s page.
Safeguarding our customers and colleagues is our priority and our Technicians will follow a strict process to ensure social distancing rules are adhered to. They will call you when they arrive on site to arrange the completion of the repair without having to come into contact with you.
Our Technicians wear personal protective equipment when on site and will not touch the interior of your vehicle or your keys without wearing gloves.
Prior to the lockdown, our Technicians were already conducting repairs while adhering to our strict social distancing requirements, so we know this process works.
If you have any questions please don’t hesitate to contact our customer service team on 01133 011800.
We are able to book in repairs in line with the situation in your area and allow our Technicians to conduct repairs while adhering to social distancing requirements, with a fully contactless process.
Safeguarding our customers and colleagues is our priority.
You can do this by contacting us directly via email or phone: customerservice@dwv.co.uk or 01133 011800. Please put your vehicle registration number in the subject line if you email.
You can also manage your booking via the online customer portal. You can access this via the repair confirmation email we send you when your repair is rebooked.
We send important repair updates by text message. Technicians also call customers the day before the repair to confirm the booking details and answer any questions they might have.
To ensure the safety of customers and staff, when Technicians return to work they will be following a strict social distancing process. This will require them to call you when they are on site to arrange the completion of the repair without putting customers of themselves at risk.
