Important Information regarding your repair appointment & Coronavirus (Covid-19)

The safety and well-being of our customers and colleagues is always our number one priority.

Responding to the latest advice from the UK Government, we are making some practical changes to our repair services in order to protect the well-being of our customers and our colleagues.

For our Covid-19 FAQ’s, please visit the Covid-19 FAQ’s page.

Latest Service Update

Update 22/06/2020

Following UK governments relaxation of travel and work restrictions, our Technicians returned back to work from 22nd May. When on site they follow a contact-free safe repair process, to ensure all customers and staff remain safe at all times during the repair. Feedback about this from both Technicians and customers has been extremely positive.

We have conducted a full risk assessment to ensure we take appropriate measures to ensure repairs take place safely. You can view the content of the risk assessment document here.

Our customer service staff are now working back in the office on a split shift basis, half in the office and half at home rotated weekly. We endeavour to maintain our usual high level of service whichever member of the team you contact and regardless of their location.

If you need to change your repair booking date we always recommend you do so using the online link in the booking email/text. If you prefer to speak to one of our customer service team, call volumes tend to be higher at the start of the week therefore wait times might be a bit longer on Monday/Tuesday.

We appreciate your patience and understanding as we continue to work through these changing times.

Chris Wood
Managing Director

If you have an appointment

If you are showing symptoms (and live alone):

Please re-book your appointment to a date that is at least 7 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are self-isolating or someone in your household is showing symptoms:

Please re-book your appointment to a date that is at least 14 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are doing none of the above and you want your repair to go ahead as planned, but are concerned about having contact with our Technician:

Our Technician will contact you via telephone when he arrives on site to make arrangements for you to provide access to the vehicle without coming into contact. He will ask you to confirm you are happy for him to start work on your vehicle and once complete that you are happy with the repair. This will be done by text message when on site.

The nature of the repairs our Technicians conduct and the hazardous materials they come into contact with means that they already wear protective gloves and change these regularly during the day, so they will not touch any part of your vehicle including the keys without this protection.

Our DWV Technician will attempt to call you the day before your repair appointment, you will also receive a text message the day prior which includes the Technician name and number. It is essential that you let him know if your situation has changed and you are showing symptoms or self-isolating.

Thank you for your ongoing support as we work through these challenges. 

What our customers say...

I had a call the day before the repair date to tell me about the arrival time. Arrived on time and repairer was very friendly. The repair was carried out and was a very good job. The colour match was difficult but was very well done. No problems at all.

Mr Baines

Big thanks to the technician who repaired a few paint issues on my car today. Perfect service, he kept me up to date before he came and throughout. Very quick service and left my car looking brand new again!! Thank you so much :)

Miss Wilson

Very good. No qualms in recommending to others.

Mr Kirtley

Excellent repair on my slightly damaged near side front alloy. Kevin was very professional as well as being polite and informative about the repair procedure. I’ve got a claim in for my near side rear alloy and I’m sure the result will be equally as good as the first job. Would recommend DWV to anyone.

Mr Dickinson

Wayne from DWV repaired 4 alloy wheels for me today. Minimum fuss, really efficient service, friendly & courteous. Wheels look like new & I can highly recommend him.

Mrs Hodgson