Important Information regarding your repair appointment & Coronavirus (Covid-19)

The safety and well-being of our customers and colleagues is always our number one priority.

Responding to the latest advice from the UK Government, we are making some practical changes to our repair services in order to protect the well-being of our customers and our colleagues.

For our Covid-19 FAQs, please visit the Covid-19 FAQs page.

Latest Service Update

Update 04/11/2020

With the recently announced lockdown commencing on 5th November, we can confirm that in line with our Covid-19 amended and updated processes (see the content of our risk assessment document here), we will be staying open for our valued customers. We will continue to service warranty and insurance customers, as well as private clients and any dealerships who, despite being closed for customer face to face sales, still require their vehicles to be repaired.

All repairs will be carried out in line with both the risk assessment and in line with government guidelines. If there are any changes to these guidelines, we will obviously adhere to them.

We appreciate your patience and understanding as we continue to work through these changing times.

Chris Wood
Managing Director

If you have an appointment

If you are showing symptoms (and live alone):

Please re-book your appointment to a date that is at least 7 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are self-isolating or someone in your household is showing symptoms:

Please re-book your appointment to a date that is at least 14 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are doing none of the above and you want your repair to go ahead as planned, but are concerned about having contact with our Technician:

Our Technician will contact you via telephone when he arrives on site to make arrangements for you to provide access to the vehicle without coming into contact. He will ask you to confirm you are happy for him to start work on your vehicle and once complete that you are happy with the repair. This will be done by text message when on site.

The nature of the repairs our Technicians conduct and the hazardous materials they come into contact with means that they already wear protective gloves and change these regularly during the day, so they will not touch any part of your vehicle including the keys without this protection.

Our DWV Technician will attempt to call you the day before your repair appointment, you will also receive a text message the day prior which includes the Technician name and number. It is essential that you let him know if your situation has changed and you are showing symptoms or self-isolating.

Thank you for your ongoing support as we work through these challenges. 

What our customers say...

The passenger side wheels on my car had both been kerbed leaving deep cuts in the alloys. The technician did a great job and they now look like new. Would highly recommend DWV!

Mrs Jones

Turned up within a few days of initial contact. The technician was very friendly and professional. Repaired the damage so it is invisible. Would recommend to anyone.

Mr J

Very professional & great service fixed my issue in no time.

Mr M

I don’t often leave reviews but this one deserves one. Very professional service, booked in quickly and the engineer was very friendly and professional on the day. Would definitely use them again.

Mrs Madlani

Very impressive Service, and Peter liaise with me, appeared on time, was very helpful and obviously knew what he was doing,

He carried out the repairs to the paintwork, and presented me with my 3 month old car, looking as though it was brand new again.

Excellent Service, congratulations, and I will be only too pleased to highly recommend it.

Mr B