Important Information regarding your repair appointment & Coronavirus (Covid-19)

The safety and well-being of our customers and colleagues is always our number one priority.

Responding to the latest advice from the UK Government, we are making some practical changes to our repair services in order to protect the well-being of our customers and our colleagues.

Latest Service Update

Update 02/04/2020

On 23rd March, we all had to make changes when the UK government introduced measures in order to reduce the spread of coronavirus and protect the NHS during the COVID-19 pandemic. The key message to everyone was ‘stay at home’.

In order to act in the best interests of our staff, customers and do our bit for the country, on 24th March we took the decision to suspend repair services for an initial period of 3 weeks.

We have been continually reviewing the situation as we approach this 3-week deadline and the message from government remains firm, ‘stay at home unless you provide an essential service’.

DWV provide repairs to minor cosmetic damages, so we are not categorised as an essential service. Therefore, we have suspended all repair bookings until further notice.

Please rest assured, we have received your repair authorisation which will remain valid, but is now on hold until travel restrictions are lifted.

Once UK government relax rules on non-essential travel, we will schedule your repair booking immediately. Appointments will be allocated in date order, meaning those customers who have waited the longest will receive the earliest booking date.

The safety of our customers and staff is a priority and we hope you understand the decision we have taken.

Please stay safe.

Chris Wood
Managing Director

If you have an appointment

If you are showing symptoms (and live alone):

Please re-book your appointment to a date that is at least 7 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are self-isolating or someone in your household is showing symptoms:

Please re-book your appointment to a date that is at least 14 days in the future. We recommend you do this as soon as possible. You can do this by simply following the link contained in your original booking email/text to our online portal, or call our customer service team on 01675 470267.

If you are doing none of the above and you want your repair to go ahead as planned, but are concerned about having contact with our Technician:

Our Technician will contact you via telephone when he arrives on site to make arrangements for you to provide access to the vehicle without coming into contact. He will ask you to confirm you are happy for him to start work on your vehicle and once complete that you are happy with the repair. This will be done by text message when on site.

The nature of the repairs our Technicians conduct and the hazardous materials they come into contact with means that they already wear protective gloves and change these regularly during the day, so they will not touch any part of your vehicle including the keys without this protection.

Our DWV Technician will attempt to call you the day before your repair appointment, you will also receive a text message the day prior which includes the Technician name and number. It is essential that you let him know if your situation has changed and you are showing symptoms or self-isolating.

Thank you for your ongoing support as we work through these challenges. 

What our customers say...

Very impressive Service, and Peter liaise with me, appeared on time, was very helpful and obviously knew what he was doing,

He carried out the repairs to the paintwork, and presented me with my 3 month old car, looking as though it was brand new again.

Excellent Service, congratulations, and I will be only too pleased to highly recommend it.

Mr B

Fantastic job the technician did a wonderful repair, you really cannot see where the damage was. Would not hesitate to use them again.

Miss A

Both of the technicians who attended my vehicle were extremely helpful, very polite, professional and did an excellent job. Which certainly makes a change these days. They can come again.

Sue S

The technician did a cracking job on my car! Would definitely recommend them to friends and family.

Mr De Freitas

Rene and his team were fantastic, the communication was clear, friendly and concise; came to me without hassle and their knowledge and expertise filled me with confidence in the job they’d do. Thankfully the results matched expectations and exceeded work I’d had done previously from another company. All in all a top notch experience and definitely would use again in the future should the need arise.

Mr Barber