Welcome to our FAQ page, where we have put together some of the commonly asked questions to give you as much information as possible. We hope we have covered everything, however if we haven’t and you still have some unanswered questions, feel free to email us at email@example.com, or give us a call on 01675 470267.
For our Covid-19 FAQ’s, please visit the Covid-19 FAQ’s page.
Yes, you or a person you authorise will need to be present, as the technician will ask for your permission to start work on your car. You will also be asked to confirm you are happy with the repair once the work is complete.
Our preference is that the owner of the vehicle is there to give pre and post repair approval, however if this is not possible you can authorise a suitable person to do this for you. Please inform us beforehand of their name so our Technician is aware. You can call us on 0167 5470 267 to do this.
We provide a 2 year warranty on repairs provided under an insurance or repair club product.
The area of repair needs to be clean and free of debris. Please only clean your vehicle with warm water and a suitable mild car cleaning detergent. Do not use any silicon-based cleaners, waxing agents or tyre shine products, as these will affect our ability to conduct the repair.
We endeavour to complete all repairs to a high standard. We conduct over 100k repairs each year and over 98% of customers are happy with the repair quality we provide. However, if you are unhappy with the outcome of your repair please contact our customer service team immediately on 0167 5470 267.
Repairs are completed using the best quality paints and materials and all our Technicians are fully skilled in minor vehicle bodywork repair. We aim to put your vehicle back in to the position it was in prior to the damage occurring, therefore this should not affect the value of your vehicle.
Please do not wash the area of repair for at least 48 hours after the repair.
In the case of alloy wheel repairs, please make sure that you check the wheel nut torque setting after 20 minutes or 10 miles of driving, as the securing nuts are made from different metals, which can expand and contract at different rates causing them to loosen.
We will send you a text message with the Technicians name and phone number the day prior to the repair. Up until that point we are unable to confirm which Technician will attend, as last minute changes to repair appointments could change the Technician allocated to your repair.
All cars have a colour code provided by the manufacturer. We use this code to find the exact match for the colour. Our Technicians are equipped with the most up to date paint colour matching system that can mix over 20k colours and shades.
If in the very rare occasion that our Technician cannot find a suitable colour match, we will endeavour to source a solution from a specialist paint provider or the vehicle manufacturer and re-book your appointment.
We always aim to provide a faultless finish. Our guarantee is to always provide a repair that will not be visible from a one-meter viewing distance.
We can usually go ahead and conduct the repair if it is raining. Technicians carry a specialist repair tent that can be put over the vehicle to shelter the repair from rain. However, if in the case of extreme weather conditions the Technician may need to re-appoint the repair.
Our standard process is to remove the wheel prior to the repair. If the wheel cannot be removed, the Technician will assess if the damage can be repaired to our usual standard while the wheel remains on the car.
We always aim to provide a faultless finish when repairing a customers car. Sometimes the size or location of the damage means we cannot achieve this, however we can significantly improve it.
A non-guaranteed repair means that although the repair will greatly improve the look of the damaged area, it may still be visible. A non-guaranteed repair does not carry our usual warranty.
Although a temporary repair to a corroded alloy wheel is possible, the corrosion will come back through over time. For that reason we do not repair corrosion to alloy wheels.
Yes, we provide a cosmetic repair to diamond cut wheels.
A cosmetic repair means that our Technician will replicate the diamond cut finish of the wheel using a chrome effect paint. The repair will not be noticeable from a one-meter viewing distance.
We set aside an hour for a wheel repair to take place. This includes removal and refitting, so please ensure you have the locking wheel nut to hand.
Yes, we are happy to receive private repair requests. Simply go to our website www.dwv.co.uk, click on ‘Get a quote’, complete the information required and attach photos of the damage. Upon receipt, our customer service team will respond with a competitive quotation.
We always try to complete multiple repairs at the same time, however sometimes this is not always possible depending on location as the repairs are allocated to Technicians based on their skillset and availability.
Please contact us immediately and we will remove this booking from our system so you don’t receive any further communications.
Email: firstname.lastname@example.org (please put your vehicle registration number in the subject line).
Phone: 01675 470267 (option 1).
Excellent repair work to damages, friendly happy technician – very happy – thank you.
Big thanks to the technician who repaired a few paint issues on my car today. Perfect service, he kept me up to date before he came and throughout. Very quick service and left my car looking brand new again!! Thank you so much :)
The technician came to do a couple of paint repair jobs on my Audi. He was great – advised me well in advance of his arrival time and kept me up to date with a minor delay. Did a fantastic job. Very pleasant doing business with him and DWV. Will use them again.
The technician came to sort out a few scratches on my car. Courtesy phone call prior to arrival to confirm a date and time at my convenience. Great service, explained what he was doing and how long it would take. He finished the work in a timely manner to a fantastic standard. All whilst being polite and professional, I am very impressed. Thank you!
Very impressive Service, and Peter liaise with me, appeared on time, was very helpful and obviously knew what he was doing,
He carried out the repairs to the paintwork, and presented me with my 3 month old car, looking as though it was brand new again.
Excellent Service, congratulations, and I will be only too pleased to highly recommend it.